Branch Manager

Manager
Stockton, CA
Posted 2 weeks ago

SUMMARYUses independent judgment to oversee all aspects of the branch operations of the Shop, Service, Sales and Sanitation departments including the training and supervision of its employees at assigned specific branch.  Ensures excellent customer service through the timely and accurate delivery of services, including delivery on rental orders and the management of price negotiations and quotes.  Resolves customer issues, referring them to the President, when appropriate. Provides supervision to Shop, Service, Sales and Sanitation staff to ensure work quality and growth in knowledge and competency.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be assigned.

 

Operations:

  • Assists the Executive Staff with planning for current and future program effectiveness in addition to budget planning
  • Oversees employees in the Shop, Service, Sales and Sanitation departments
  • Manages truck, tractor and toilet rental inquiries, quotes and contracts
  • Ability to instruct, assist and train service technicians in best practices of equipment repair and safety
  • Ensures that tractors, toilets and other rental products are available, ready and prepped for timely delivery
  • Coordinates with Service Manager on schedules of service repair and maintenanceof equipment in the shop and/or customer job site; including coordinating response to breakdowns with road technicians
  • Ability to perform basic financial calculations and understand profit & loss statements
  • Manage and maintain branch daily operations, profitability, customer service level and quality control and overall branch growth
  • Maintain compliance with permits, government regulations and other industry practices
  • Work closely with the Sales Staff on sales growth, performance and forecast
  • Enforce a clean and safe work environment for everyone

Customer Service:

  • Processes customer orders and quotes, resolves negotiations and issues
  • Monitors fulfillment of rental orders to ensure a high level of customer satisfaction
  • Assures the PAR and Star rentals are serviced or replaced quickly in the event of a breakdown or other problem

 

General Requirements:

  • Establishes and maintains effective channels of communications with management, co‑workers, vendors and all other business contacts
  • Ensures the use of equipment and materials in a safe and acceptable manner, following established safety procedures, using appropriate safeguards, and observing common sense rules of safety in all on‑the‑job activities
  • Conducts self in a manner reflecting credit on PAR and Star and encourages others to do the same
  • Is organized, independent and self‑motivated, enthusiastic, dependable, detail‑oriented, flexible in scheduling and prioritization, and driven by excellence
  • Directs tasks in accordance with changing deadlines and priorities to ensure positive outcomes
  • Demonstrates proficient written and verbal communication skills, including accurate grammar and business correspondence
  • Required to maintain a valid Class C driver’s license and a good driving record (if authorized to drive by HR Manager)
  • Must be eligible to be added to company insurance
  • A good sense of humor and belief in working as a cohesive team

QUALIFICATION REQUIREMENTS 

Education and/or Experience: 

  • At least 5 years of experience within the rental industry or a similar work environment with a proven track record of effective decision-making and excellent people management skills
  • Equipment Industry experience
  • College degree preferred
  • Familiar with Ag and rental equipment preferred
  • Mechanical experience is a plus

Computer Skills:

  • Must be computer literate in Microsoft Office Suite
  • Rentalman a plus

 Language Skills:

  • English
  • Ability to respond to basic inquiries and present information effectively to customers, co-workers, and management verbally and in writing

Job Features

Job CategoryCustomer Service
IndustryAgriculture
CategoryService
StatusFull Time
RequirementsExperience is required
Training providedYes

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